Information for Providers

Plan Management Referrals

Details for Invoicing

Please address your invoice to the participant and email to [email protected]

Use the template below to create your own invoices – and save it to re-use.

Plan-Tracker_invoice_template

From Invoicing to Payment – here’s how it happens!

Invoice submitted to [email protected] and automatically added to processing queue
Invoice picked up by processing team
Invoice processed for claim – the NDIS has some clear guidelines around invoices. processing, we make sure your invoices are correct and compliant before we submit them to the NDIA so there’s no delay in payment.
Processed invoice is sent to the participant for approval to claim from their funding – participants are sent an SMS with a copy of your invoice, and given 24hrs to respond to this SMS before the invoice is included in the NDIS claim
Claim submitted to the NDIS
NDIA approves claim and funds are then released to Plan Tracker for payment
NDIA releases funds to Plan Tracker ready for payment process to provider
Provider paid to nominated account by Plan Tracker. You will receive a remittance to confirm your invoice has been paid

Invoicing hints & tips

agsdix-smc-form-2

Invoices

Please address your invoice to the participant and email as a PDF to [email protected]

agsdix-smc-question-2

Questions

For all account enquiries, please email [email protected]

Invoice Reader

*NOTE – The ‘[email protected]’ inbox is for Jazz, our super-efficient invoice reader. We don’t like to get in the way of her very important job, so please note that this inbox is unmonitored by our staff. For account enquiries you’d like our team to read, please email [email protected]

Get paid faster

It’s as easy as having all the information we need on your invoice before you submit it to us.

Whether you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters.

*Learn tips on how to get paid faster here.

Referrals