NDIS Participant FAQs

Frequently Asked Questions (FAQ)

Can I use the NDIS Number Cruncher for free?

Yes you can – It’s available for anyone to use

Are my details shared with anyone?

No. The NDIS Number Cruncher has been designed with your privacy and
security in mind. You don’t need to provide any personal details when you
use it, and no information is stored once you’ve calculated your spending.

Who is the Number Cruncher for?

Participants, nominees, Support Coordinators, and service providers will find the Number Cruncher really useful and easy to use for NDIS pricing (state by state),
for building and managing budgets, and organising and planning supports for up to 3 years (the maximum length of a Plan).

What if I don’t know which category my support comes under?

If you’re not sure, start here with our blog on budget categories.

You can also use our Price Guide Wizard tool, to search the category and cost of a particular support.

Still not sure? Contact your Support Coordinator (if you have one) or send our friendly team a message via Live Chat.

Can I go back to edit a previous calculation?

To keep your information as safe and secure as possible, we have designed the Number Cruncher so it does not save data. For your records, you can view, take a screenshot, or download a summary of your calculations before you close the browser window.

Can I report issues or errors?

YPlease message us via Live Chat here or from the NDIS Number Cruncher to get a fast response to your queries. If you prefer, you can email any issues or feedback to [email protected]

Why do I need to say what region I live in?

The NDIS sets different price limits depending on the state and region. Mostly, support items subject to price controls, have a single national price limit, but some capacity building supports have 3 limits or options; a national, remote and very remote limit, depending on where the support is delivered.
To make sure you’re getting accurate information for your budgeting, use your region and/or state.

Why did I get a price limit warning sign?

The warning sign doesn’t apply to everyone – especially if you self-manage your funds. It is there to prevent you paying for things that are over and above the NDIS Pricing Arrangements, which could leave you out of pocket. If you are unsure, we recommend talking to your plan manager, service provider or support coordinator.

How can I get more support managing budgets?

At Plan Tracker, we encourage you to have full control over your budgets, whilst we take care of your NDIS admin and invoices, pay your providers, keep your records, send weekly statements and provide information, tools and support so can best manage your funds and spending.
If you’re not sure about a decision, try using our free My Supports Tool.

Plan Tracker Contact Details

Company Name: Plan Tracker Pty Ltd

Postal Address: PO Box 92, Gosford NSW 2250
Phone: 1800 549 670
Customer Care: [email protected]
Invoices: [email protected]
Accounts: [email protected]

Live Chat: stg.plantracker.com.au

What our customers say

“I’m lost without Plan Tracker. Thank you so much for everything for making my NDIS life easy to understand. I’m new with NDIS and got lots of questions and sometimes I’ve got silly ones but I didn’t feel I was being ignored, they always respond to any of my queries. Thank you guys. Highly recommended.”

“We’re only a couple of months into our first NDIS plan and grateful to have found Plan Tracker. Another vote for Plan Tracker.”

“Plan Tracker are fantastic. Amazing customer service and awesome support. Their terrific team is truly wonderful…”

“I use Plan Tracker. So easy.”

“I’m so excited to have you as our Plan Manager. It’s nice to know you get excited over new price guides and then you can explain them to me!”